Any questions? Call Us 0121 285 1188

Returns Procedure

If you exercise the right to cancel under clause 8.1 or a right to return the Product(s) in accordance with clause 9.3, in order to make the returns procedure as efficient as possible we advise you to follow the following procedure. Secure the Product(s) and all of the original packing materials, packing slip, in suitable packaging material to protect the product.

Clearly print your name and address on the outside of the package in the senders details area and mail the package to:

The Random Company UK Ltd
Unit 5A
Cradley Enterprise Centre 2
Maypole Fields
Halesowen
B63 2QB

For your protection, we advise you to use a postage service that can track the package. For the avoidance of doubt ducksback® shall not be responsible for items lost or damaged whilst in transit.

Conditions of Return

Returns are simple, but are subject to certain rules:
(a) you shall be liable for the cost incurred in returning Products to us and we shall not be obliged to accept any Product returned if such costs have not been paid in
(b) each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to your negligence will not be accepted for refund;
Subject to the conditions being met ducksback® will refund the full cost of the item. Refunds will be made in the same form as the original purchase.
All requests will be processed after we have inspected and verified the condition of the Products. Returns take approximately five business days to process upon receipt of the item.

Our Information

Address:
Ducksback®
The Random Company UK Ltd
Cradley Enterprise Centre
Maypole Fields
Halesowen
B63 2QB
Phone: 0121 285 1188
Email :  info@ducksback.co.uk

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